I left her a message askingher - well if this did not work for the last SEVEN weeks, what is going to be done when this time fails also? And I e-mailed this. They cannot send me a voucher - I would receive it via e-mail within 10 business days. Then on 7/22, I get a vms from Martha goode at SW.
IT could find no reason why my e-mail was not going through but admitted that something was wrong they would send me my voucher, I should receive it by 7/23. Finally, Jacalyn, a semi supevisor, said she would get IT to check into this. I first called Delta about some tickets Off the phone within 15 minutes - received my refund within 2 hours via email. Purely disgusted, I took off from work on 7/19. We will get back to you in about 30 days." FB answer was - this is a concern and we are turning this over to a specialized group. I did that on FB and through their site, Their site said "THis is definitely a concern. And keep sending over e-mails on a daily basis. So I did what my lawyer, and retired SW pilot told me to do: file a claim. Then on 6/28, I was told that the voucher went out on 6/16 (although 2 other persons said it went out on 6/1) and to wait another 10 business days. To which I pointed out we are in a 9.1% inflation period - are they paying for my vacation? So I e-mailed and waited again. To add insult to injury, I was told this is a voucher and I can give it to someone else to use for a vacation. Flights opened up on 6/9 and I saw my son's potential flight to use this ticket from school go up steadily each day.
I was then told that even though the clock was ticking, my exp date would not change. And why didn't I just book him on an earlier flight? Because he had finals and was running to make his meeting. No there are no supervisors this is corporate, all I could do is e-mail. Again, I pointed out that he was flying within a week - that was too late. They told me to e-mail again and wait for the response in about 7-10 business days. I was told the voucher was e-mailed, and they could do nothing to help me even though my son was flying within a week. Following the directions on the website that says "If you are flying within a week, call us at xxx". On 8/16, i decided to call because my voucher was not received, My son was flying within the week for an interview and I could use that ticket. On 6/1/22, I was told I was going to receive a voucher for the $211 I paid. And you have to pay a $100 change fee." Which I repeatedly pointed out - you canceled my son's flight. You would get 18 months from the original booking date.
Southwest com rebook how to#
Not a problem, until I called to ask how to do it and was told "This is a request - we do not have to honor it. I was told to make a request to SW right at one year of the original booking date. My son was most likely not going to fly until the school year. So I asked Southwest what I should do with the unused ticket - it was originally booked in June and the flight was in April. Since my son was flying home for an internship meeting with a delivery company (he's a logistics major) he could not be late and his original flight gave him just enough buffer. I rebooked his flight so he could fly home at the end of his academic year. My college student canceled a flight to see his grandfather after he was tested positive for COVID. I flew (before covid) with southwest and was a great company, for this reason I booked again with them. But they ruined our holiday, we spent a lot of money for a last minute car. Are you kidding? We clearly told you that we are italian and we didn't care about a credit, and you gave us a credit? After that I spoke on Twitter with southwest staff and they gave me the refund. After 5 days we discover that is not a refund, but a credit with southwest. We decided to refund our ticket, and rent a car. They always says the weather, because they have his ass covered. WHAT? We booked a direct flight NY / Tampa, and now we flight the day after? Reason of Southwest: The weather. The guy at the Southwest desk tell us: you flight tomorrow, La Guardia / New Orlenas, New Orleand / Tampa. When we arrive in La Guardia Airport we discover that our flight was deleted, NOBODY TOLD US ABOUT THIS!!! NO SMS, NO EMAIL, NO POPUP NOTIFICATION. We were on holiday, one week in NY, the other one in Florida.
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